Could I be allergic to any of the jewellery?
The climbing rope and paracord is made from nylon and will not cause any irritation.
Ceramic beads will not cause any irritation.
The metal findings are made from a material called Zama or Zamak. It is both lead and nickle free and, therefore, should not cause any irritation.
Can I place a custom order?
Yes. You can choose the colour of rope used, the style and number of beads used, the size of the piece of jewellery and any other possible details as you wish. Please go through the Custom Order section of the website and contact Customer Services at firstname.lastname@example.org to discuss.
Where do you post?
Everywhere! Some items will require longer delivery times than others, and multiple purchases will require a unique shipping quote. Please contact Customer Services at email@example.com.
Can I buy gift vouchers?
Yes. Please contact Customer Services at firstname.lastname@example.org
Do you attend any markets or events near me?
Please check out the Events Page of the website for details of upcoming markets and festivals that we are attending.
Do you supply any shops / sell wholesale?
Can I return an item if I don’t like it?
Please see our Returns Policy for details. However, custom orders that have been created to your specification can not be returned. Your statutory rights are not affected.
I have some old climbing rope; would you like it?
Yes please. If the rope is of fair quality and condition, we would be interested in upcycling it. We are happy to collect if the location is a reasonable distance. Please email us at email@example.com to discuss.
I have some rope that has special memories, can you make me something?
Yes. We would be honoured to create something to house your treasured memories. Please contact us at firstname.lastname@example.org to discuss your ideas and to get a quote.
What does ‘retired’ mean?
Climbing rope has a limited lifetime for use. If the rope is used regularly, or the climber has a number of falls etc, then the rope must be ‘retired’ and not used for climbing due to Health & Safety legislation. It then becomes a waste material, however, we are committed to upcycling and reinvigorating this beautiful material.